Privacy policy

Introduction

SolveChat is a custom AI chatbot builder for multiple purposes, like sales, customer support or user engagement.

We understand that you care about your own personal privacy interests, and we take that seriously. This Privacy Notice describes Meta Exponential’s policies and practices regarding its collection and use of your personal data, and sets forth your privacy rights. We recognize that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Notice as we undertake new personal data practices or adopt new privacy policies.

Contacting Us About Data Protection

Meta Exponential is headquartered in Prague, Czech Republic. For any inquiries or concerns regarding our personal data policies, practices, or if you wish to exercise your privacy rights, please feel free to reach out directly to our dedicated Privacy Team. Our team is equipped and committed to assisting you with any questions you might have and ensuring your data is handled with the utmost care and respect.

Contact Information:
Meta Exponential s.r.o.
Kurzova 2222/16 Stodůlky, 155 00, Praha 5
info@solvechat.ai

How we collect and use (process) your personal information

Meta Exponential acts as the controller when processing the personal data described in this document. Meta Exponential collects personal information about its website visitors and customers. With a few exceptions, this information is generally limited to:

• name
• email

We use this information to provide prospects and customers with services.

We do not sell personal data to anyone and only share it with processors that enable the delivery of our services.

When providing services to our customers, we do not collect personal data from AI chatbot users on your websites or at locations where the AI chatbot is integrated unless it involves contact information provided by a visitor for the purpose of requesting human support. We do not control what personal data your visitors decide to provide during the use of the chatbot. All messages, including potential personal data, are recorded to allow SolveChat users to review chat history and improve the quality of their services.

Use of the SolveChat Website

As is true of most other websites, SolveChat’s website collects certain information automatically and stores it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of SolveChat’s website, including a history of the pages you view. We use this information to help us design our site to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our website, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences.

Meta Exponential has a legitimate interest in understanding how members, customers and potential customers use its website. This assists Meta Exponential with providing more relevant products and services, with communicating value to our sponsors and corporate members, and with providing appropriate staffing to meet member and customer needs.

The legal basis for processing in these cases is our legitimate interest in providing our services through the website, improving our services and the website, and also optimizing and securing our services.

Cookies and tracking technologies

Meta Exponential makes available a comprehensive Cookie Notice that describes the cookies and tracking technologies used on SolveChat website and provides information on how users can accept or reject them. To view the notice, just click Cookie Notice.

Sharing information with third parties

The personal information Meta Exponential collects from you is stored in one or more databases hosted by third parties located in the EU and in one case in the United States. These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval. On occasion, Meta Exponential engages third parties to send information to you, including information about our products, services, and events. The legal basis for transferring your personal data outside the EU to the USA is the European Commission's adequacy decision (Data Privacy Framework).

Here is a list of entities to whom we transfer personal data:

• AWS – Engineering – hosted in Europe
• MongoDB – Database - hosted in Europe
• OpenAI – AI services – hosted in the United States
• Google – AI services - hosted in Europe
• Stripe – Payment processor - hosted in Europe

We do not otherwise reveal your personal data to non-Meta Exponential persons or businesses for their independent use unless:

• you request or authorize it;
• it’s in connection with Meta Exponential-hosted and Meta Exponential co-sponsored conferences as described above;
• the information is provided to comply with the law (for example, compelled by law enforcement to comply with a search warrant, subpoena, or court order), enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others;
• the information is provided to our agents, vendors or service providers who perform functions on our behalf;
• to address emergencies or acts of God; or
• to address disputes, claims, or to persons demonstrating legal authority to act on your behalf.

We may also gather aggregated data about our services and website visitors and disclose the results of such aggregated (but not personally identifiable) information to our partners, service providers, advertisers, and/or other third parties for marketing or promotional purposes.

The SolveChat website connects with third party services such as Facebook, LinkedIn, Twitter and others. If you choose to share information from the SolveChat website through these services, you should review the privacy policy of that service. If you are a member of a third party service, the aforementioned connections may allow that service to connect your visit to our site to your personal data.

Data Subject rights

The European Union’s General Data Protection Regulation (GDPR) and other countries’ privacy laws provide certain rights for data subjects. Data Subject rights under GDPR include the following:

• Right to be informed
• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right of data portability
• Right to object
• Rights related to automated decision making including profiling

This Privacy Notice is intended to provide you with information about what personal data Meta Exponential collects about you and how it is used.

If you wish to confirm that Meta Exponential is processing your personal data, or to have access to the personal data Meta Exponential may have about you, please contact us.

You may also request information about: the purpose of the processing; the categories of personal data concerned; who else outside Meta Exponential might have received the data from Meta Exponential; what the source of the information was (if you didn’t provide it directly to Meta Exponential); and how long it will be stored. You have a right to correct (rectify) the record of your personal data maintained by Meta Exponential if it is inaccurate. You may request that Meta Exponential erase that data or cease processing it, subject to certain exceptions. You may also request that Meta Exponential cease using your data for direct marketing purposes. You have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how Meta Exponential processes your personal data. When technically feasible, Meta Exponential will—at your request—provide your personal data to you.

Reasonable access to your personal data will be provided at no cost. If access cannot be provided within a reasonable time frame, Meta Exponential will provide you with a date when the information will be provided. If for some reason access is denied, Meta Exponential will provide an explanation as to why access has been denied.

For questions or complaints regarding the processing of your personal data, you can contact us at info@solvechat.ai. Alternatively, if you are located in the European Union, you can also turn to the European Data Protection Supervisor, the relevant supervisory authority, which is the Office for Personal Data Protection, located at Pplk. Sochora 27, 170 00 Prague 7 (http://www.uoou.cz), or to another data protection authority of your country.

Data storage and retention

Your personal data are stored by Meta Exponential on its servers and on the servers of the cloud database services that Meta Exponential uses, located in Europe. Meta Exponential retains service data for the duration of the customer's business relationship with Meta Exponential and for a certain time thereafter to analyze the data for Meta Exponential's own operations and for historical and archival purposes associated with Meta Exponential's services. Meta Exponential retains data of potential customers until they no longer have business value and are removed from Meta Exponential systems. We typically process personal data for the duration of any applicable limitation periods, usually three years. All personal data that Meta Exponential controls may be deleted upon a verified request from data subjects or their authorized representatives. For more information on where and how long your personal data are stored, and for more information on your rights to erasure and portability, please contact us at: info@solvechat.ai.

Children’s data

We do not process personal data of children.

Questions, concerns or complaints

If you have questions, concerns, complaints, or would like to exercise your rights, please contact us at:
info@solvechat.ai